Monte

Doreen: My name is Doreen. Thank you for contacting Charter. How may I help you?

Monte: Hi. I’m having a problem with the Weather Channel, channel 38.

Doreen: Let me do my best to help you with your concern.

Doreen: May I please have your phone number starting with the area code so that I can pull up your account?

Monte: xxx-xxx-6652

Doreen: Thank you. Please wait a moment as I pull up your account.

Doreen: Please inform me when it is plugged back in. I will send a signal to your cable box.

Monte: No. I’m not having a problem receiving the channel.

Doreen: So, what is your problem with channel 38?

Monte: The problem is this: at the bottom of the Weather Channel, there is a scrolling news ticker which displays info specific to our city and is provided by Charter.

Monte: The news ticker says: “Please be adviced, our number has changed…”

Monte: Obviously this statement contains a spelling error. It should instead read: “Please be advised…”

Monte: “Advised” is spelled wrong.

Monte: The spelling error has been there for six months, probably longer, and nobody has noticed.

Doreen: Thank you for noticing the wrong spelling. I will let our management know.

Monte: Can this issue be corrected?

Doreen: Yes, I will be sending a note to our management for the error.

Monte: Thank you for your time.

Doreen: Thank you for using Charter Communications live customer support.